Front Office Managers and Convention Services Managers.

• Front Office Managers: They are responsible for the front desk. They check customers in, make reservations, and assign rooms. They also take care of guest’s needs, deal with complaints, and make adjustments to the bill. They are in charge of the front desk even when they aren’t present, so they oversee and train the front desk staff.
  
  
• Convention Services Managers: Many hotels host business conventions, special events, and conferences. Convention Services Managers work with the client company and the various operations of the hotel to make arrangements, like the number of rooms needed, scheduling conference rooms, and helping plan itineraries. They are also on hand during the event to make sure that everything goes as planned and to make adjustments when they don’t.
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